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Terms and Conditions

Forgotten World Adventures Ltd (the Operator) makes all arrangements for the 5 Tunnel, 10 Tunnel , 20 Tunnel,  Rail River Run, Republic Rail Picnic, Expedition, Ultimate, Epic and Rail Bike tours on the condition that it shall not be liable for any sickness, injury, damage, loss, accident, delay or irregularity which may be occasioned, either directly or indirectly, by reason of any defect in any rail cart, rail bike, vehicle or vessel, by weather, by any other cause, or through acts of default of a company or person engaged in conveying the passengers, or in carrying out arrangements for these activities.

Reservations and payments

Payment in full is required at the time of booking.

Payment is preferred by direct credit into our bank account but we accept Visa, MasterCard and personal cheques. Credit card payments will incur a 1% surcharge. If these methods of payment are not suitable, please make contact with us to discuss other options. All payments must be cleared into Forgotten World Adventures accounts before a booking is deemed confirmed.

If you make payment via a debit to your nominated credit card, the amount debited at the time of booking confirmation will be in New Zealand dollars (inclusive of New Zealand Goods and Services Tax) on the booking page prior to you clicking "make payment" on that page. The deposit may be converted to your local currency by your credit card company. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider. We are not responsible for currency conversion or any fees imposed by your credit card provider and any questions relating to such matters should be directed to them.

Should any foreign bank account bank fees be incurred by Forgotten World Adventures in refunding any payment; such fees will be passed directly on to the relevant customer(s).

Cancellations and refunds

All cancellations must be made in writing and sent to bookings@fwa.co.nz or 
Forgotten World Adventures, P O Box 185, Taumarunui 3946, New Zealand.

Cancellation fees for all adventures are charged on the following basis per person:

These cancellation fees are not negotiable, therefore we strongly recommend that you purchase travel insurance.

Operator Cancellations

The Operator reserves the right to alter, amend or cancel any trip should weather or any other circumstance necessitate this. Once the departure has departed from Taumarunui or Stratford, no portion of the package payment is refundable in the event of an individual or group being unable to proceed further on the adventure, for whatever reason.

Package refund policy

Any unused portion (s) of a package is not refundable, except in instances where a component of the package is cancelled due to weather or any other unforeseen circumstances, prior to departure by the Operator.

Medical Conditions

If you or any member of your party have any medical condition or disability at the time of booking and/or at any other time until the completion of your trip which may affect your participation, please tell us so we can advise you of the suitability of your chosen trip. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking.

Participants Responsibility

The person in control of the cart must be eligible to hold a drivers licence. Participants must obey the instructions of the guides at all times. Equally if a participant causes damage to FWA property or that of any third party their trip will be terminated and we will be under no further liability for refunds or in meeting any costs incurred as a result.

By participating in this activity, you are expressly assuming all the risks and responsibilities of participation and are, to the maximum extent permitted by law releasing the Operator, its officers, employees, directors, agents and any other person associated with us, from any liability, claims, loss, damages or expenses (whatsoever and irrespective of whether direct, indirect or consequential) caused by any event including but not limited to: personal injury or death; property loss or damage; acts which may be construed as negligible or accidental; any other loss, damage, suffering, emotional or nervous disorder suffered by you or any other person in relation to this activity booked on or via this website. You accept that you have been advised to obtain adequate travel insurance for all persons named on the booking. You accept that all persons named on the booking are aware of and are bound by the following:

Activities Not Permitted

The consumption of alcohol and smoking is not permitted at any time by any person while on the SOL railway line itself. Any person in control of a rail cart must not be under the influence of alcohol or any drug that affects his/her ability to control the rail cart.

We reserve the right to refuse participation should any person be in what FWA staff consider to be a state of intoxication. 

Changes to Terms and Conditions

The Operator reserves the right to change these Terms and Conditions at any time without notifying customers. Any future bookings you may make will be made subject to the Terms and Conditions which apply at the time a booking is made and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.

Governing Law

This website and all component parts, including these Terms and Conditions are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.

Feedback

Forgotten World Adventures hope you never have anything but positive things to say about your trip and our service. However in the event that you do, we would like to find out about it immediately. Please bring any comments to our attention to allow us to resolve the matter.

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