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Our promise

From the company's inception, sustainability has been an important focus at Forgotten World Adventures. Today, we aim to grow an award-winning sustainable tourism business with emphasis on our community and people.

We strive to provide unforgettable experiences of a lifetime for all and endeavour to ensure these experiences are some of the most enchanting and genuine New Zealand has to offer.


Our Culture and Values

We operate under three guiding principles, best illustrated by our logo which embodies our core purpose, culture and values.


"Showing kindness, generosity and respect to others"

Forgotten World Adventures embraces 'Manaakitanga'. People are at the heart of our business - our staff and our guests.


"The concept of togetherness"


"The concept of guardianship - to protect and respect our special place"

We fully embrace 'Kaitiakitanga' as a business fundamental and actively promote a 'what you can do' culture to staff and visitors alike. We enjoy sharing our sustainability stories and goals, from recycling to promoting regional New Zealand.

Our Commitments and Awards

New Zealand Tourism Sustainability Commitment

We're signed up to the NZTSC which aims to see every New Zealand tourism business committed to sustainability by 2025; Toitū te taiko, toitū te tāpoi. E kōkiri and e Aotearoa. On this journey we strive to deliver high quality experiences for both domestic and international visitors while having a positive impact on local communities, contributing to the restoration and protection of our natural environment, and rebuilding the economic sustainability of the tourism sector. We are working towards twelve Commitments across the four elements of tourism sustainability:

ECONOMIC: to be an economically sustainable, resilient and innovative business

VISITOR: to offer world-leading experiences that exceed visitor expectations

COMMUNITY: to enable our communities to benefit from and be supported by tourism

ENVIRONMENT: to protect and enhance our natural environment

We believe that together we can create a truly sustainable tourism industry that makes a positive and enduring contribution to Aoteroa New Zealand.

Qualmark - Sustainable Tourism Business Award

We have been certified by the industry regulatory body Qualmark, which seeks to recognise businesses that are delivering a holistically sustainable experience. We are proud to hold a Silver Award, evidence of our being "a sophisticated tourism business that consistently exceeds visitor expectations". We are focussed on continuously improving our economic, social and environmental performance to ensure the tourism product we deliver is a genuine, constantly improving sustainable experience.

Qualmark's Sustainable Tourism Business (STB) Criteria are recognised by the GSTC for being equivalent to the GSTC Industry Criteria. This guarantees that as a business, we are following a standard that aligns with universal criteria for sustainable management, social and economic benefits to the local community, cultural heritage, preservation and the reduction of pollution.

Tiaki Promise

We uphold the Tiaki Promise, reflecting our commitment to safeguarding New Zealand's treasured natural and cultural heritage. By championing the principles of Tiaki, we ensure that our adventures not only offer unforgettable experiences but also actively contribute to the sustainability and nurturing of New Zealand's ecosystems and communities. We encourage guests to follow the Promise, to act as kaitiaki guardians who will care for and preserve our home.

Trip Advisor Traveller's Choice Award 2023

Forgotten World Adventures has been listed in the top 10% of attractions worldwide based on Trip Advisor reviews and ratings collected over the last year. We are eternally grateful to our guests who consistently leave us 5-star reviews online and who continue to rave about their Forgotten World experiences, recommending us to friends and family. Thank you.

Procurement Policy Statement

We follow the principles of environmentally sustainable procurement as detailed in the New Zealand Government's Policy Guidelines, demonstrating our commitment to environmental sustainability. We seek to incorporate environmentally sustainable products into our company's strategy and to identify and prioritise opportunities to deliver environmental benefits.


Forgotten World Adventures aims to lead the way in making the New Zealand tourism industry a world class sustainable visitor destination.

We look forward to updating this page on a regular basis and sharing our new initiatives in the sustainability space with you in the future.