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Frequently Asked Questions

We appreciate all your questions! 

Here are some answers below to help in the organisation of your adventure into the Forgotten World.


If I just pay a deposit now, when will I have to pay the balance?

We require a 50% deposit or full payment at the time of booking. Should you opt to pay the deposit, the balance of your booking is due 30 days before your tour departs.

We will send you an email to remind you when the balance is due which will include two payment options - a secure link to pay on line with your Credit Card or details to pay by bank transfer.  If the balance is not received for any tour 30 days before tour departure we may be unable to hold your seats. 

We are happy to accept full payment for your tour at any time and this, of course,  will ensure that the seats are yours! 


Is there secure parking?

Taumarunui 

Vehicles may be left in a secure area at the Forgotten World Adventures (FWA) depot car park free of charge

Stratford

Vehicles may be left at the Eastern Taranaki Experience depot in an unsecured area. A shuttle will then transport you from there to the start of your tour. For those experiencing The Ultimate, the shuttle is included within the cost of your tour. For those experiencing the Republic Rail Picnic and prefer to leave vehicles in Stratford and take a shuttle to Douglas, then a fee of $15 per head is payable to the shuttle driver.

There is off road unsecured parking at Douglas close to the line where The Republic Picnic tour departs at no charge.


Can the shuttle pick me up from my accommodation?

Taumarunui 

Yes, a FWA shuttle can pick you up from your accommodation in Taumarunui. This is a free service. Please advise us on booking if you require this service. If you have booked this service please choose the Taumarunui Township option as a Pickup option when making your booking.

Stratford

Yes, an Eastern Taranaki Experience shuttle can pick you up from your accommodation in Stratford. This is a free service for those doing The Ultimate. For those doing the Republic Rail Picnic it is $15 per person payable to the shuttle driver. Please advise us on booking if you require this service.


Can we get a shuttle to take us back from Stratford to Taumarunui or vice versa?

Yes a shuttle is available at a special FWA rate of $50 per person. Please let us know if you require a shuttle at time of booking.  A vehicle transfer is a good alternative option.  For $165 per vehicle one of our drivers will drive your vehicle to your finishing destination.  This can be booked as an extra to your tour as part of the booking process on line or give the booking office a call and they will add it to your booking.


Are we allowed to take alcoholic drinks with us?

We cannot allow alcohol to be consumed whilst on the line itself. Anyone in control of a railcart must not be under the influence of alcohol or drugs.


Are there any age restrictions?

Not on our railway line. No-one is too young or too old!

However in our jet boat children must be 3 years of age or over.

To ensure their safety, children travelling on the Rail Carts must bring their car appropriate car-seat for use in the cart, and must remain strapped in any time the cart is moving.

All children must be fully supervised by an adult at all times.

The shorter tours seem to be proving more suitable for young children.

Our rates are divided into Adult, Child and Family Rates. Infants 0 - 2 years ride free on the Rail Carts (please bring your own car seat), children aged 3 to 15 pay child rates and persons aged 16 years and older pay adult rates. We do have family rates on certain tours. 


Is there a child or family discount?

We offer family discounts on five of our tours.  The 5 Tunnel and 10 Tunnel Rail Cart tours and jet boat tours; the Lavender Run, The Hatrick and the Bridge to Nowhere .   Please note though, that we cannot have children under 3 in our jet boat.


Is there a Gold Card discount?

No sorry, we cannot offer a Gold Card discount, but if you have done a tour before do ask about our returning customer discount!  Call the booking office for details.


Can I bring my dog?

As we are travelling through rural countryside with working farms on each side of the railway corridor we cannot allow any pets on the line.


Can we go down to Whangamomona on the Twenty Tunnel Tour one day and do the return journey on the rails the next day?

Yes! Going both ways is a wonderful option. There is a discount of $50 per seat on the return journey. The total cost to travel both ways $520 per seat.


Do the rail carts link up to the Northern Explorer on the main trunk line in Taumarunui?

If you have a party of 10 or more, email Kiwirail at this link  to book the Northern Explorer to stop at Taumarunui. Let us know and FWA can meet you at the station with a shuttle bus to greet your party. (We are trying hard to get Kiwirail to change their minds on this one and have the permanent stop at Taumarunui reinstated, so far the answer from them is still no!)

Otherwise we can pick you up and/or drop you off at the designated Northern Explorer stop at the National Park rail station for $25 per person.


I have made an online booking but have not heard anything from you?

You should have received an email within minutes of making an online booking. With modern technology there are often a variety of reasons why a return email may not have reached you. Spam filters, incorrect email addresses and full email boxes are just a few of what we have encountered. Be assured that your booking is very important to us and if you are at all concerned please call us (0800 724 522) or email us again including a contact phone number and best contact time so we can call you! 


I have paid you online with a bank transfer and three days later I have received a request for payment?

Firstly our apologies if you have had a further request for payment when an online bank transfer has already been set up.  Please give us a call as soon as it is convenient for you and we will help sort through the details.  Weekends and public holidays, particularly Easter and Christmas can make it a little tricky making sure we are getting up to date information from the bank. 


Where does the tour start?

The starting point of most of our tours is from Forgotten World Adventures located at 9 Hakiaha Street in Taumarunui. From there you will be shuttled to either the Rail Carts, the Jet Boat or Helicopter. Our Stratford to Republic Tour starts in Stratford. The meeting point will be specified in your itinerary. The Republic Rail Picnic starts in Douglas.


How many people on a trip?

Our Rail Cart tours can accommodate from 1 person to groups of various sizes. Our jet boat fits 15 people. We have a range of rail carts from 2, 4 and 6 seaters. We do our best to ensure that you have a cart to yourself, however, on very rare occasions groups will need to share. If you are a large group, then please get in touch with our friendly customer service team. They will be happy to help. 


What tours are available? 

Our tours run from mid-October to mid-May and most of them depart at 7:30am with an alternate time at 10:30am and 11am on some. Our winter tours run on demand only. You can find availability for all our tours online. Our tours are very popular in summer and holiday periods so booking in advance is highly recommended. 


How can I get hold of you? 

You are welcome to get in touch with our friendly reservations team should you have difficulty booking your tour, need to make a change to your tour, or if you require more information. Please contact the team on 0800 7245 2278 (NZ Only) or +64 7895 7181 (International calls), email bookings@fwa.co.nz or send us a message via Contact Us page. 


Is it really necessary to book? If so, how do I book a seat? 

For most of our tours we do recommend to book as we cannot guarantee there will be space on the tour you'd like to go on. To book online, open the tour page of your choice and scroll down to the availability calendar, alternatively, please get in touch with our reservations team on 0800 7245 2278 (NZ Only) or +64 7895 7181 (International calls), email bookings@fwa.co.nz or send us a message via Contact Us page

If there are any other questions at all please just give us a call or email us at bookings@fwa.co.nz and our bookings team will happily answer your questions and/or make a booking for you.

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